Returns & Refunds

At Nature Crafted, customer satisfaction is our priority. We want you to be happy with your purchase. This Returns & Refunds Policy explains how returns, refunds, and exchanges are handled for orders placed through our store.

Please read this policy carefully before making a purchase.

1. Return Eligibility

We accept returns under the following conditions:

  • Items must be returned within 30 days of the delivery date

  • Items must be unused, unworn, and in original condition

  • Items must be returned in their original packaging, including any tags or accessories

Items that show signs of use, damage, or alteration may not be eligible for a refund.

2. Non-Returnable Items

The following items are non-returnable:

  • Gift cards

  • Clearance or final sale items

  • Personalized or custom-made products

  • Items damaged due to misuse, neglect, or normal wear and tear

If you are unsure whether your item is eligible for return, please contact us before sending it back.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact us at store@davidgoods.com within 30 days of receiving your order

  2. Provide your order number and reason for return

  3. Wait for return instructions and authorization from our support team

  4. Ship the item back using the provided instructions

Returns sent without prior authorization may not be accepted.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item was defective or incorrect

  • Shipping costs are non-refundable

  • We recommend using a trackable shipping service, as we are not responsible for lost return packages

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Please allow 5–10 business days for the refund to appear on your account

  • Processing times may vary depending on your bank or payment provider

6. Partial Refunds

Partial refunds may be granted if:

  • The item is returned used or damaged

  • Original packaging or accessories are missing

  • The return does not meet all eligibility requirements

7. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, please contact us at store@davidgoods.com with your order details.

8. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please notify us within 7 days of delivery.

To help us resolve the issue quickly, we may request:

  • Photos of the damaged item

  • Photos of the packaging

  • Your order number

We will work with you to provide a replacement or refund at no additional cost.

9. Cancellations

Orders may only be canceled if they have not yet been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process instead.

10. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank or credit card account again

  • Contact your payment provider, as processing times vary

  • If issues persist, contact us for assistance

11. Policy Updates

Nature Crafted reserves the right to update or modify this Returns & Refunds Policy at any time. Changes will be posted on this page and will apply to future purchases.

12. Contact Information

If you have questions about returns, refunds, or exchanges, please contact us:

Nature Crafted
📧 Email: store@davidgoods.com
📞 Phone: 385-707-6019
📍 Address:
207 G Street
Salt Lake City, Utah 84103
United States